![]() It can also depend on if you want help for an issue with a service like OneDrive or, or help with Windows, but you dont have an existing. The type of support Microsoft provides for consumers depends on the product youre calling about and if you have a product for home or for business use. See the table below for the type of support you can get depending on your product. Microsoft 365 Customer Service and Support. Office Professional Plus Support for home productsĭepending on your product and if it's still in support, Microsoft support experts are available to help you with a broad selection of support options and able to address product and service challenges for a more personalized experience.Ĭhat or receive a call back from a technical support expert: If you have a Microsoft 365 Basic, Microsoft 365 Personal, or Microsoft 365 Family subscription, get questions answered from anywhere via chat or request to receive a call back from one of our technical support experts. Beginning Tuesday, September 26, 2023, Microsoft 365 users will experience a. If the self-help answers don't resolve your issue, try a different search, or scroll to the bottom of the Help pane and, under Still need. Enter your question or issue in the Search Help box on the right, and then press Return. Volume license versions of Office 2019, Office 2016, or Office 2013 Faculty, staff, and students will find hardware support, software solutions. To see self-help answers, or to get support via email, Select Help from the top menu then Help. Tip: With these Microsoft 365 subscriptions, there are no desktop applications to download and install, but in most cases you can still access and use online versions of Office apps in your web browser. Microsoft 365 subscriptions without fully installed Office applications: Microsoft 365 Business Standard (Nonprofit) Find solutions to common problems, or get help from a support agent. In April 2017, Microsoft announced that with the ending of mainstream support for Office 2016 on October 13, 2020, access to OneDrive for Business and Office. Get help and support, whether youre shopping now or need help with a past purchase. ![]() If you have an M365 subscription or have access to an Office perpetual license, select Outlook and Purchase Microsoft 365. Microsoft 365 subscriptions: Desktop version of Office apps are included. Open a service request in the Microsoft 365 admin center. The free version of Outlook doesn’t have the Contact Support option available under the Help Menu. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization. These are usually associated with a work or school account and came from the organization where you work or go to school. ![]() If your product is listed below, you have a business product.
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